REFUND POLICY

Refund Policy for NeneLashesSpa.com
Effective Date: dicember 2024/
At Nene Lashes Spa, customer satisfaction is our priority. This Refund Policy outlines the terms under which refunds, rescheduling, or adjustments may be offered for services and products.
1. Refund Policy for Services
Refunds for services are generally not available once a service has been completed. However, we strive to ensure your satisfaction and may provide the following resolutions on a case-by-case basis:

• If you are dissatisfied with the result, please notify us within 24 hours of your appointment.

• We may offer an adjustment appointment at no additional cost to address your concerns.

2. Refund Policy for Products

• Products purchased at our spa or online are non-refundable once opened or used.

• Unopened and unused products may be returned within 14 days of purchase with proof of receipt.

• All returned items must be in their original packaging and condition.

3. Booking Cancellations and Refunds

• Cancellations: If you cancel your appointment at least [Insert Hours] hours in advance, you may be eligible for a full refund or credit toward future services.

• Late Cancellations or No-Shows: Refunds are not provided for cancellations made less than [Insert Hours] hours before the appointment or for missed appointments.

4. Rescheduling Policy

• You may reschedule your appointment up to [Insert Hours] hours before the original time without penalty.

• Rescheduling within less than [Insert Hours] hours may incur a fee of [Insert Amount].

5. Gift Cards and Packages

• Gift cards and prepaid packages are non-refundable and cannot be exchanged for cash.

• Gift cards may be transferable with prior notice to the spa.

6. How to Request a Refund
To request a refund, adjustment, or exchange, please contact us at:
📧 Email:nenehernandez1@gmail
📞 Phone: [Insert Phone Number]
Provide the following details:

• Your name and contact information.

• Proof of purchase or appointment.

• A description of the issue or reason for your request.

7. Exceptions
Refunds or adjustments are not provided for dissatisfaction resulting from:

• Failure to follow aftercare instructions.

• Personal preference changes after services are performed.

8. Changes to the Refund Policy
We reserve the right to modify this Refund Policy at any time. Updates will be posted on this page with the new effective date.
Thank you for trusting Nene Lashes Spa. We’re here to provide the best experience possible! 💕
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